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ClarityTM Call Reporting

Advanced Call Reporting and Analytics across your company telephone system.

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Overview

Hosted software platform that delivers powerful call reporting and engaging dashboards representing all call activity within your business. Analysing your company call reporting can deliver meaningful cost and business efficiencies as well as positively influence end user behaviour and company decision making processes.

Clarity™ Call Reporting requires no hardware or installation, has a seamless onboarding process and with its user friendly, web-based interface it makes call reporting simple. Now that’s CLARITY.

Clarity’sTM Call Reporting Module means powerful call reporting and engaging dashboards representing all call activity within your business.

Whether your workforce is centralised, dispersed across several physical office locations or a hybrid of remote home/office workers, Clarity™ delivers a single, companywide view of all calling activity at your fingertips. Near real time insights and historic trends enhance your ability to proactively manage your team. Easily report on important business metrics like average ring time, unanswered/missed calls, long duration calls, busy hours, busy days and more.
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Outputs

  • Reduce Costs
  • Improve Accountability
  • Drive Operational Efficiency
  • Centralised Insight & Visibility via Reporting & Dashboards
  • Improve Customer Experience
  • Improve Productivity
  • Cost Allocation & Cost Recovery
  • Automated Notifications & Alerts Based on Policies
  • Educated Decision Making
  • Company Structure Aligned Reporting
  • Policy Management

Platform Peace of Mind

  • Secure
  • User-friendly
  • Cloud-based
  • API Integrations Available [3rd Party Apps]
  • Extensive Knowledge Base
  • Customisable
  • Integrated Support Channels
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The Power of Knowing

All mobile, telecom and IoT spend, services and assets across all providers, all business users and all locations in a single platform.

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